Version 1.1 last updated 3 December 2025.

General

As a data controller, we have a legal obligation under gambling regulations to process personal data from players in order to allow them to participate in games and provide them with ancillary services. This Privacy Policy explains what personal data we collect from players, why we collect it, and how we utilize it.

The website www.highroller.nz (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Happy Hour Solutions Ltd., a company registered and incorporated under the laws of Cyprus, with registration number HE419393 and registered address at Chytron, 3, Flat / Office 301, 1075 Nicosia, Cyprus.

By registering a Player Account with the Website, you confirm your consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy and do not wish to provide us with the personal information we require, please do not use this website.

Please note that this Privacy Policy constitutes an agreement between you and the Company. We may periodically make modifications to this Policy. While we will do our best to notify you of such changes, we recommend that you revisit this Privacy Policy regularly. Your continued use of the Website and/or its services will constitute your consent to the Privacy Policy.

Information We Collect

The Personal Information which we may request to use and process shall include, without limitation:

  • Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you further submit via the Website or email (e.g., first and last name, date of birth, email address, phone number);
  • Correspondence made with us via the Website, email, web chat, or through other means of communication;
  • All Player Account transaction history, whether this takes place via the Website(s) or via other means of communication;
  • Website logins and their details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs, and other traffic information recorded in our system;
  • Documents and proofs reasonably requested by us to verify your account, to process deposits or withdrawals, and to conduct anti-fraud checks (on our own initiative or as required by applicable legislation). Such proofs may include passport scans, payment slips, bank statements, etc.;
  • Survey participations or any other customer assessments that we may carry out from time to time.

How We Use Your Information

We process the Personal Information we collect from you in order to deliver our services. In particular, we will use your data for the following purposes:

  • Processing your bets and transactions, including the use of credit card and online payment systems;
  • Providing you with gaming and other ancillary services that you seek from our Website;
  • Rendering customer support, such as assistance with setting up and managing your account;
  • Identifying and performing the necessary verification checks;
  • Providing registered players with information about our promotional offers or promotional information from our selected business partners, associates, and affiliates (only if players specifically consent to receiving such marketing material);
  • Complying with legal responsibilities, including anti-money laundering (AML) and combating the financing of terrorism (CFT) laws;
  • Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money laundering, and other illegal or irregular gaming activities;
  • Analyzing customer trends through market study assessments;
  • Conducting research and statistical analysis of aggregated data.

Marketing Communication

Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services, and promotions. Whenever you decide to stop receiving such marketing and advertising material, you may opt out in your Player Account settings or by contacting our customer support at [email protected].

Additionally, by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.

Data Recipients & Third-Party Disclosures

We may pass information that you have given us to other entities within our group of companies and to our business partners. We do not sell or rent your personal data to third parties. However, we may disclose your personal information in the following cases:

  • Where required by law or regulatory obligations;
  • If the Website needs to share data with its payment processors to facilitate payment transactions;
  • To comply with legal and regulatory duties and responsibilities to the relevant licensing and regulatory authorities;
  • When necessary to protect the Company’s or the player’s safety, investigate fraud, or respond to a government request;
  • If required by our marketing service providers to carry out their tasks;
  • To any other third party with the player’s prior consent.

Data Retention

As stated in our Terms and Conditions, both you and the Casino can decide to have your Player Account closed at any time. Following closure of your account, we will retain your personal data for as long as required by law. Due to anti-money laundering regulations in licensed gaming jurisdictions in the European Union, we are obliged to retain personal data for a minimum of five years from the last player transaction or account closure.

Security of Your Data

We take reasonable precautions to ensure that all the data you have submitted to us remains safe. Our employees who have access to or are associated with the processing of personal information have signed confidentiality agreements and are bound by applicable gaming, data protection, and privacy laws.

Contacting Us

You may contact us in regard to this Policy should you wish to:

  • Confirm the accuracy of the personal information we have collected about you;
  • Enquire about our use of your personal information;
  • Prohibit future use of your data for direct marketing purposes;
  • Update or rectify any information that you have provided us.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions, please contact the DPO at [email protected].

As per Article 77 of the GDPR, you have the right to lodge a complaint related to your data processing to a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of an alleged infringement.