Roll with Play Safe.

At HighRoller.nz, we are committed to providing a responsible gambling environment and take our duty of care seriously. While gambling is a source of fun and excitement for most, it can have negative effects for some individuals. Pathological gambling has been recognized as a serious condition in medical science for many years.

Since day one, we have taken proactive steps to help mitigate these risks. Responsible Gambling at HighRoller.nz includes multiple measures to minimize potential negative side effects and provide support for those who need it.

Knowledge and Education

The most effective tools against gambling-related harm are awareness and education. We aim to equip our players with the knowledge necessary to maintain control and avoid negative consequences.

Limits

Net Deposit Limit

This feature allows you to control the amount you deposit weekly and/or monthly. You can deposit up to your chosen limit and may also deposit an amount equal to any withdrawals made during the period.

Example: If you set a $50 weekly deposit limit and deposit $50, you cannot deposit more until the limit resets. However, if you withdraw $100, you will be able to deposit an additional $100 within the same period.

  • Weekly Net Deposit Limit: Tracks deposits and withdrawals from Monday 00:00 CET to Sunday 23:59 CET.
  • Monthly Net Deposit Limit: Tracks deposits and withdrawals from the first to the last day of the month.

Loss Limit

Set a cap on how much you can lose within a specific timeframe (daily, weekly, or monthly). The limit applies to the net loss amount and is deducted from your session’s starting balance.

Example:

  • Daily Loss Limit: Summarizes all bets placed in a single day.
  • Weekly Loss Limit: Includes all bets from the last seven days.
  • Monthly Loss Limit: Covers bets made over the past 30 days.

Unsure what limit suits you? Use this formula to determine your budget:

Your income – rent/mortgage – utilities – groceries – other expenses = Your personal budget

Your gambling limit should never exceed your personal budget.

If you wish to set a limit, contact us via Live Chat or email at [email protected].

Time Out

Sometimes, taking a short break from gambling is necessary. Our Time Out feature lets you temporarily disable your account for 24 hours or 7 days.

Self-Exclusion

For longer breaks, we offer self-exclusion options:

  • 2, 3, or 6 months: Your account will automatically reopen once the chosen period ends.
  • Indefinite self-exclusion: The account will remain closed for a minimum of 1 month and will only reopen if you contact our support team.

To self-exclude, reach out via Live Chat or email at [email protected]. Please note that email requests are not immediate and require confirmation from our team.

Creating a new account during self-exclusion violates our terms and may result in a permanent ban.

HAMPI Self-Exclusion List

We encourage affected individuals to close all gambling accounts and register with the HAMPI self-exclusion list. More information can be found at the Estonian Tax and Customs Board (EMTA).

Self-Assessment

Evaluate your gambling habits with this self-assessment test. Answer these questions based on your behavior over the last 12 months:

  • Have you bet more than you could afford to lose?
  • Have you needed to gamble with larger amounts to feel excitement?
  • Have you returned another day to win back lost money?
  • Have you borrowed money or sold anything to gamble?
  • Has gambling caused stress, anxiety, or financial issues?

Problem Gambling Severity Index (PGSI)

  • 0: No gambling problems.
  • 1-2: Low-risk gambling.
  • 3-7: Moderate-risk gambling.
  • 8+: High-risk gambling with possible loss of control.

Helpful Hints for Responsible Gambling

  • Only gamble what you can afford to lose.
  • Don’t chase losses.
  • Avoid gambling under stress or the influence of alcohol or drugs.
  • Take breaks and set limits.
  • Use only one account for better tracking.

Support Services

If you or someone you know is struggling with gambling, help is available:

  • BeGambleAware – Free and confidential support.
  • GamblingTherapy – Tools, advice, and a free support app.
  • Gamblers Anonymous – Community-based recovery support.

Protecting Minors

Gambling is strictly prohibited for individuals under 18. We take this responsibility seriously and conduct electronic age verification checks. Parents can use internet filters like Famisafe to restrict minors from accessing gambling sites.

Tips for Parents:

  • Don’t save login details with autofill.
  • Always log out after gambling sessions.
  • Keep payment methods secure.
  • Educate minors about responsible gambling.

If you need assistance with responsible gambling, please reach out via Live Chat or email us at [email protected].